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1. Auto Insurance Coverage Reviews:

A. Liability Coverage
B. Uninsured and underinsured Motorist Coverages
C. Medical coverage
D. Auto Collision coverage
E. Comprehensive Coverage
F. Miscellaneous coverages

2. Valuable Resources

A. Rate Comparisons
B. Complaint Ratio List
C. The State Guarantee Fund
D. When and How to File a Complaint
3. Selecting an insurance company
A. Company Reputation
B. Price, Service and Size
C. 12 Questions to Ask
D. Selecting an Agent
E. Independent Agents Vs. Captive Agents
F. How to Resolve a Problem
G. What Can an Insurance Company Find out About You?
4. Claim process
- Settling a Bodily Injury Liability Claim
Discounts Available from Most Auto Insurance Companies
The Savings Calculator
Price, Service and Size Used Car History

While price isn't the only factor to consider, it is a major one. Most important
factors about an insurance company are reflected in the price of their product!
If you are considering an insurance company that has been doing business
in your state for at least five years, you should have enough history to make several
conclusions on price alone.

The first conclusion is based on customer selection and payment of claims.
You must ask yourself, "Is the insurance company being careful in customer selection
and being fair on claims settlements?" If they have a competitive rate structure,
chances are they are careful in customer selection and claims adjusting. You don't
want an insurance company that overpays claims or isn't customer selective;
those errors will be reflected in the rate structure.

A reason for the five year time frame is many insurance companies new in an
area will, for the first few years, sell their coverages at artificially low rates to attract
new customers. This type of activity will usually be corrected within the five years.
Here's how it works. A company comes into an area with low rates. After a few
years, their rates become as artificially high as they were low. A series of large rate
increases are made in an attempt to regain the premium lost initially in the early
years. The reason for this is that they lost too much money in their entry into the
state and are now cutting their losses short. This activity causes them to lose
preferred customers and then be left with an undesirable customer base so their
problems escalate. In some cases, they will withdraw from the state altogether and
discontinue writing new business or servicing existing customers. Increased problems
are due to customers with good loss history leaving for other companies with less
expensive rates. The company is left with a majority of customers who have a poor
loss history and cannot obtain coverage at a lower rate. This is called "adverse
selection." The insurance company finally withdraws from the state entirely to end
their unprofitable venture leaving many customers to obtain coverage from other

The other possibility is if after five years an insurance company continues to offer low rates, chances are they're doing things right and worth investigating further.
This is the type of company that will continue to offer low rates for many years to
come and that's the type of insurance company you want. Just a word of caution;
If the insurance company you currently have is competitive one year and not the
next and then competitive the next year, etc., chances are the management of the
company lacks direction and the necessary skills required to successfully manage
the company. If you experience this kind of rate fluctuation, it's time to look for a
consistently managed company. I have seen both types of companies in my many
years of experience and found that companies improperly managed tend to remain
small and provide poor service along with non-competitive rates.

Initially you should check the company out as outlined in Section 2. You can
also talk to several people who have this particular company and get feedback on
their experiences, although this is not always a reliable source as mentioned earlier.
If you wish to continue your investigation, you could visit the claims office that would
service your account and ask to speak with the claims manager. If you have a good
feel for people, you will see the company's attitude reflected in the claims manager's
attitude; an attitude that will be reflected throughout the claims process.
In my opinion, probably the best way to check out a company's claims
procedures is to visit several auto body repair shops in your community. Ask the
shop managers about the company you are considering. They will be able to tell
you how hard or easy your prospective company is to work with. These visits will tell
you a great deal about how the insurance company pays claims and give you an
overall indication of how they deal with their customers, as well as others who may
be involved in your claim.

Size: Bigger Isn't Always Better
In the past you were usually correct in your assumption that the bigger the
insurance company, the better; but not anymore! The giant companies of today are becoming the dinosaurs of tomorrow simply because they are unable and, in some
cases unwilling, to change fast enough to provide the kind of business environment
needed for the future. The newer, smaller and smarter companies are meeting that
challenge. They are appearing on the scene and providing better rates and ease of
service to their customers.

Size isn't an issue of importance if other things such as price, claims settlement,
financial strength, and the customer's ability to communicate with the company are
in order.

12 Questions to Ask Used Car History

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