WARRANTY DIRECT
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Frequently Asked Questions
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Celebrating 25 years in business |
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Money back guarantee |
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Member of BBB & WebAssured |
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Insured by two A.M. Best rated insurers |
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Plans available in all 50 states |
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EZPay financing available |
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Free 24x7 roadside assistance |
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Most widely accepted |
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| In business, confidence is a priceless commodity, diligently earned and faithfully maintained. Especially consumer confidence. |
| "Peace of mind is also important, so at Warranty Direct, everything we do, and how we do it, brings comfort to those we serve. Our core values have been maintained and earned over our 25 year history, well before we began offering our products over the Internet. " |
| "Warranty Direct is the consumer division of one of the nation's oldest and largest warranty companies. You can buy from us with complete confidence. This 25 year old company has received numerous distinctions of its financial stability including being named a Forbes Magazine Top 200 Company three times. When looking at extended warranty companies, this financial stability is of the utmost importance. It's important to know that we handle our own claims, we never send you off to an unknown third party. Our experience is unmatched with well over 1.5 million plans sold. We are NOT an Internet only company, we have a long history of selling plans through wholesale channels. Others rely solely on the Internet for all their business, that's risky. That's peace of mind. " |
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SecureCare+ is a true bumper-to-bumper coverage and provides you with maximum protection. By definition, a bumper-to-bumper plan is exclusionary , that is, it will only list the parts NOT covered, just like your factory warranty. SecureCare+ will cover ALL parts of your vehicle except a small list of exclusions. Simply stated, if it breaks or wears out, and is not among the short list of exclusions, it is covered. If you are looking at a plan that lists the parts covered, while the list may be comprehensive, there will be hundreds of parts not covered.
The exclusions are similar to your factory warranty, primarily cosmetic items (seat fabric, carpeting, body molding) and consumable items (tires, battery, wiper blades). Routine maintenance is also excluded (oil changes, belts, hoses, tune-ups). We provide coverage for everything from your engine, transmission, air conditioning, electrical system, high tech electronics and sensors and more. » Click here to see exclusions.

Now with Emissions System Coverage!
For an even greater level of protection, add Emissions System Coverage . With coverage for 30 emissions components and the industry's best bumper-to-bumper coverage, you'll be hard pressed to find coverage more comprehensive. While other companies exclude your entire emission system, Warranty Direct offers coverage on 30 expensive emissions components such as oxygen sensor, MAP sensor, EGR system, Intake Manifold, PCV and many others. Click here to see full list of emissions coverage. |
Recently, some extended warranty companies have used the term "bumper-to-bumper" much more liberally in an effort to give consumers the impression that they are receiving more coverage than they actually are. If a plan lists the parts that are covered, it is not a "bumper-to-bumper" auto warranty. After you compare our SecureCare+ plan to any other offering out there, you'll see that our agreement does not contain fuzzy clauses, and we provide more coverage for your vehicle. |
SecureCare+ will cover parts, labor and sales tax (where applicable) for a covered failure. Our plans offer "wear-and-tear" coverage and include seals and gaskets. We do not exclude damage due to overheating. All Warranty Direct SecureCare+ plans include FREE 24x7 roadside assistance for the FULL term of the warranty . You also receive car rental reimbursement and travel interruption benefits. If you're not completely satisfied within the first 60 days, we will issue a 100% refund, provided no claims were filed. You can buy your car warranty with total peace of mind.
All our plans are fully insured. We offer the longest claims hours in the industry (even Saturdays) and claims are paid directly to the repair facility of your choice by corporate credit card. There are no paperwork or billing hassles. With over 50 people to handle your claim, you can be assured that claims are handled quickly and accurately. |
Price and reputation were the deciding factors in choosing Warranty Direct. Your web site is excellent. We wanted a company that was respected, been in the business for over 10 years, and had reasonable prices compared to the market. Also, we were interested in a member in good standing with the Better Business Bureau. You fit the bill on all!
- J. Groh, Pennsylvania |
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We will pay the repair facility of your choice for the reasonable cost to repair or replace any part of your vehicle where a failure has occurred, except for those items listed in the exclusions section.
Exclusions:
Battery; shock absorbers; manual transmission clutch assembly; friction clutch disc & pressure plate; throw out bearing; manual and hydraulic linkages; GPS/navigation systems; safety restraint systems; glass; lenses; sealed beams; bulbs; brake rotors & drums; TV/video/game systems; weather strips; exterior body parts/ornamentation; paint; upholstery & carpet; tires; wheels/rims; phone systems; exhaust and emissions systems.
(Unless optional Emissions coverage has been purchased and indicated on membership card. See below for coverage)
Maintenance services and parts described in your vehicle's owner's manual as supplied by the manufacturer. (i.e. oil changes, tune-ups, brake pads, belts, hoses and spark plugs)
Optional Emissions Coverage:
Air Fuel Ratio Sensor, Air Induction System, Air Pump, Anti-Knock Sensor, Barometric Pressure Sensor, Canister Purge Solenoid, Deceleration Valve, EGR Recirculation System, EGR/EFE Thermal Vacuum Switch, EGR/EFE Valve, Engine Oil Fill Cap, Fuel Fill Pipe and Cap, Fuel Fill Neck Restrictor, Fuel Receptacle, Fuel Sensor, Fuel Tank Pressure Control Valve (PCV), Fuel Temperature Sensor, Idle Air Control Valve, Intake Air Resonator, Intake Air Temperature Sensor, Intake Manifold, Manifold Air Pressure (MAP) Sensor, Mass Air Flow Sensor, Oil/Air Separator, Oxygen Sensor, PCV System, Positive Crankcase Ventilation Valve, Powertrain Control Module (PCM), Secondary Air Injection System, Throttle Body Assembly (MFI).
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Vehicles still under their original full factory warranty qualify for our best level of coverage. SecureCare+ is a true bumper-to-bumper auto warranty most similar to your factory warranty. The more factory warranty time/miles you have remaining, the lower your cost.
Vehicles out of warranty may still qualify if they have less than 50,000 miles on the odometer, are no more than 4 model years old and they pass an inspection . The inspection process is simple and hassle free. We have contracted with a national inspection company and negotiated a special rate for you. We also handle all the paperwork. Contact us with some basic information and we will arrange to have a mobile inspector come to your home, place of business or any location that is convenient for you.
When should I buy my coverage? What if I have factory warranty remaining?
A common misconception is that by waiting to purchase extended coverage, you will get coverage for a longer time. While you can purchase your coverage at almost anytime, the cost for coverage rises as your vehicle ages and accrues mileage. In other words, you will be offered the longest term at the lowest rate for a new vehicle. We understand that you may have a warranty from the manufacturer. Our coverage is simply an extension of that, not double coverage. The manufacturer's warranty has been factored into your price quote. The more factory warranty you have remaining, the lower the cost and greater the length of the warranty extension.
As an example, you will be offered coverage for up to 7 years for a new vehicle. If the vehicle is a year old, you will be offered coverage for up to 6 years and the rate will be higher. Two years old, coverage will be offered up to 5 years and so on. Waiting will not provide you with a longer warranty; it will only serve to increase your costs, much like life insurance. If you buy an extension to 100,000 miles today or in 2 years, it will still expire at 100,000 miles. The cost savings of buying today can amount to hundreds of dollars.
Waiting may also carry other risks. Coverage costs rise as repair rates do. In the last 3 years, the average labor rate has increased by $20 per hour. As more repair data becomes available for your vehicle, its costs may also rise. Why not lock into today's low prices and protect yourself from tomorrow's rising repair rates?
Warranty Direct provides "peace of mind" benefits with every agreement, FREE 24x7 Roadside Assistance, car rental reimbursement and travel interruption protection, all as part of one insured contract. Our SecureCare Plus program has no waiting period. You may use our "peace of mind" benefits for the full term of the warranty agreement.
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| SecureCare+ Terms*: Choose from $200, $100, $50 and zero deductibles |
| 4 years/50,000 miles |
5 years/60,000 miles |
6 years/60,000 miles |
7 years/60,000 miles |
| 4 years/60,000 miles |
5 years/75,000 miles |
6 years/75,000 miles |
7 years/75,000 miles |
| 4 years/75,000 miles |
5 years/100,000 miles |
6 years/100,000 miles |
7 years/100,000 miles |
| 4 years/100,000 miles |
5 years/125,000 miles |
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*This program begins immediately and will expire when your odometer reaches the mileage selected or 4,5,6, or 7 years from date of warranty purchase. All terms not available for all vehicles. Our state-of-the-art quote system will issue quotes for all available terms . |
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