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WHERE TO GET MORE INFORMATION


The following list is a starting point for getting more details or registering various types of
complaints.


Manufacturer/Dealer/Associations
The National Automobile Dealers Association—www.nada.org—is a major trade
association of U.S. automobile dealers. It publishes a number of brochures for consumers
on topics such as automotive safety. For details, call (703) 821-7000 or 1-800-252-6232 or
write to:
National Automobile Dealers Association
8400 Westpark Drive
McLean, VA 22102


The Recreational Vehicle Industry Association—http://www.rvia.org/--is a national trade
association representing manufacturers of motor homes, travel trailers, truck campers,
multi-use vehicles, and component part suppliers. It publishes brochures offering hints for
buyers, tips for campers, and safety and driving tips, among other topics. For details, call
(703) 620-6003 or write to:
Recreational Vehicle Industry Association
1896 Preston White Drive
PO Box 2099
Reston, VA 20195-0999


The Automobile Importers of America represents foreign-car manufacturers in the U.s.
For details, call (703) 525-7788 or write to:
Automobile Importers of America
1725 Jefferson Davis Highway
Arlington, VA 22202
www.aiam.org


The Rubber Manufacturers Association--http://www.rma.org--offers information on tires
and other rubber products. For details, call (202) 682-4800 or write to:
Rubber Manufacturers Association
1400 K Street, NW
Suite 900
Washington, DC 20005


For information and publications on using certified car technicians for repairs, contact:
National Institute for Automotive Service Excellence
13505 Dulles Technology Drive
Suite 2
Herndon, VA 22071-3421
877-ASE-TECH
website: http://www.asecert.org/


You also can call the car manufacturers' headquarters or their regional offices directly.
Ask your local dealer for details.


Consumer Groups
The website of the Better Business Bureau—www.bbb.org—is full of good information.
Almost every state has a Better Business Bureau (BBB). Every local BBB has a hot line
for automobile-related complaints, particularly regarding warranties. The BBB arranges
arbitration hearings for participating manufacturers. Check your local telephone directory
or write to:
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard, 8th Floor
Arlington, VA 22203
(703) 276-0100

Mothers Against Drunk Driving (MADD) is the definitive source for information on
drunk driving. There are many local chapters, which can easily be located in an Internet
search or on the MADD website. Their national contact information is as follows:
MADD
P.O. Box 541688
Dallas, TX 75354-1688
800-GET-MADD
http://www.madd.org/


Ralph Nader's consumer protection organization is the Center for Auto Safety. It provides
information on automobile defects for various models of cars and may follow-up on
consumer complaints: Write to:
Center for Auto Safety
Suite 410
2001 S Street, NW
Washington, DC 20009
http://www.autosafety.org/


The American Automobile Association (AAA) has an affiliate dedicated entirely to traffic
safety. You can reach it at:
AAA Foundation for Traffic Safety
1440 New York Ave NW
Suite 201
Washington, DC 20005
202-638-5944
http://www.aaafts.org/


A private website with extensive information about lemon laws including a state-by-state
listing can be found at http://www.is-it-a-lemon.com


The Consumer Information Center has various booklets that might be of interest to you.
Call or write them at: Consumer Information Center-N, P.O. Box 100, Pueblo, Colorado
81002; telephone, (719) 948-3334 or find them on the web at http://www.pueblo.gsa.gov/.
Consumer Federation of America
1424 16th Street, NW
Suite 604
Washington, DC 20036
(202) 387-6121
http://www.consumerfed.org/


The National Safety Council also address auto safety issues.
National Safety Council
1121 Springlake Drive
Itasca, IL 60130
(708) 285-1121
http://www.nsc.org/


Government
The Federal Trade Commission (FTC) has many pamphlets related to automobiles. It has
regional offices, which are listed in the "Where to Get More Information" section of the
"Consumer Credit" chapter. You also can call the FTC's Bureau of Consumer Protection at
(202) 326-2222 or write to:
Federal Trade Commission
Bureau of Consumer Protection
6th and Pennsylvania Avenue, NW
Washington, DC 20580
http://www.ftc.gov/, http://www.ftc.gov/bcp/menu-auto.htm


You may also want to look at this specialized site that deals with the Magnuson-Moss Act:
http://www.ftc.gov/bcp/conline/pubs/buspubs/warranty/undermag.htm
The National Highway Traffic Safety Administration (NHTSA) provides information on
car recalls and defect investigations. You also can report safety-related defects. The
NHTSA offers a toll-free auto safety hot line. In the D.C. area, you can call this hot line at
(202) 366-0123. In the continental U.S., call the hot line at 1-800-424-9393. Or write to:
National Highway Traffic Safety Administration
400 7th Street, SW
Washington, DC 20590
http://www.nhtsa.gov/


The State of California Department of Consumer Affairs has a helpful website for
consumers who want to understand more about vehicle leases, at
http://www.dca.ca.gov/legal/l-6.html.
The United States Consumer Product Safety Commission is a federal agency that offers
safety-related information on most, but not all, products available to the consumer market.
In Maryland, call (301) 504-0580 and ask for the "Public Affairs Department." In the rest
of the United States, call 1-800-638-2772. Or you can write to:
U.S. Consumer Product Safety Commission
Washington, DC 20207
http://www.cpsc.gov/,


National Transportation Safety Board
490 L'Enfant East, SW
Washington, DC 20594
(202) 382-6600
http://www.ntsb.gov/, http://www.ntsb.gov/Surface/Highway/highway.htm
For additional assistance with automobile-related problems or questions, you also can
contact your state attorney general's offices or your state Department of Consumer Affairs.
Some states have separate bureaus that handle only motor vehicle problems. Your state or
local Department of Motor Vehicles also may be helpful. Check your local telephone
directory.
Insurance


For information designed to help consumers understand state laws and insurance, contact:
Insurance Information Institute
110 William Street
New York, NY 10038
(212) 669-9200
http://www.iii.org/
The Insurance Information Institute not only has many useful pamphlets, and also has
state and regional counterparts.

 

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Auto Warranty MAKE:
Acura Auto Warranty
Aston Martin Auto Warranty
Audi Auto Warranty
Bentley Auto Warranty
BMW Auto Warranty
Buick Auto Warranty
Cadillac Auto Warranty
Chevrolet Auto Warranty
Chrysler Auto Warranty
Dodge Auto Warranty
Ferrari Auto Warranty
Ford Auto Warranty
GMC Auto Warranty
Honda Auto Warranty
Hummer Auto Warranty
Hyundai Auto Warranty
Infiniti Auto Warranty
Isuzu Auto Warranty
Jaguar Auto Warranty
Jeep Auto Warranty
Kia Auto Warranty
Lamborghini Auto Warranty
Land Rover Auto Warranty
Lexus Auto Warranty
Lincoln Auto Warranty
Lotus Auto Warranty
Mazda Auto Warranty
Mercedes-Benz Auto Warranty
Mercury Auto Warranty
Mini Auto Warranty
Mitsubishi Auto Warranty
Nissan Auto Warranty
Oldsmobile Auto Warranty
Pontiac Auto Warranty
Porsche Auto Warranty
Rolls Royce Auto Warranty
Saab Auto Warranty
Saturn Auto Warranty
Subaru Auto Warranty
Suzuki Auto Warranty
Toyota Auto Warranty
Volkswagen Auto Warranty
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